International Frequently Asked Questions - Science Kit

GENERAL INFORMATION

I am not a teacher. Can I still place an order?

Yes, you can still order from us. You do not need to be a teacher to order. However, you do need to be a teacher to order materials that are flagged with the "restricted" button.

Can I order a paper copy of your catalog?
Due to the large size of our catalog, Science Kit sends catalogs to schools only. If you have trouble finding an item on the website, please contact our customer service department at 585-321-9104.

NAVIGATING THE SCIENCE KIT WEBSITE

How do I retrieve my "saved" shopping cart?
After you save your shopping cart contents, we send you an e-mail with the URL for your cart.

Simply click on the link, enter your password if you selected one when you saved your cart, and you will be able to continue with your order.

How do I send my shopping cart to my Purchasing Office?
Once you have finished adding items to your cart, click on "Save Shopping Cart." Enter your e-mail address and password (optional), then enter the e-mail addresses of anyone to whom you would like to send the shopping cart.

When you click "Save Cart", a message will be sent to your address as well as the addresses that you entered with a link to your shopping cart.

How long is my "saved" shopping cart accessible?
The website will keep your shopping cart information for 365 days from the last time you saved it.

PRODUCT INFORMATION

Why are some items on your website restricted?
Science Kit must ship and bill all chemicals, bacteria cultures, preserved materials and syringes with needles directly to schools. We do not sell these items to individuals (non-educators or home-schoolers), nor can we ship them to an individual "in care of" a school.

Do your items come with a Warranty?
Boreal Microscopes come with our Lifetime, No Cost, No Hassle Warranty. The warranty covers defects in materials or workmanship. The warranty does not cover light bulbs, fuses, routine cleaning or normal wear and tear.

Spectrophotometers are backed by a limited three year warranty on parts and labor for any defect in material or workmanship. The warranty does not cover lamps, glassware, or other expendable items.

All other items are backed by our 30-Day Money Back Guarantee. If you are not completely satisfied with your product, you can return it for a full refund. After 30 days, each product is subject to the manufacturer's warranty.

SECURITY & PRIVACY INFORMATION

Do you sell my personal information to other companies?
No. Never. During the sciencekit.com registration process, we ask you to provide us with contact information, such as name, email address, phone number, ZIP code, state, and country. We do not sell, rent, or share any customer information that we collect on our site except for the purposes described here and to our suppliers for the same purposes. By contract, third parties must comply with their own privacy policies with regard to the renting, selling, or sharing of information.

Will I get junk mail at my e-mail address?
We will only send email to keep you informed about the status of your orders or if we have questions about your order.

Do you use cookies?
Sciencekit.com uses software tags called "cookies" to identify customers and track shopping baskets when they visit our site. Additionally, cookies help us to identify returning users so that we don't ask them to register with every visit. The information we collect with cookies is not sold, rented, or shared with any outside parties. We cannot provide a total secured shopping experience to users whose browsers are set to reject cookies.

Do you log or track each visit I make to the Science Kit Website?
Sciencekit.com maintains log files of the traffic that visits the sciencekit.com site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.

How do I update my online user information?
Users can update or correct their personal information on sciencekit.com by changing their profile information in the "My Account" section. If you have and questions, e-mail us at sk@sciencekit.com.

How is my personal information protected online and at your offices?
All information, including credit card information, gathered on the sciencekit.com site is stored and maintained in secure facilities that limit access to authorized personnel only.

Our personnel can only access the information through a series of access-control procedures. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must enter their password to re-gain access to your information.

All sciencekit.com employees are briefed about the company's privacy and security policies on a regular basis. The sciencekit.com Web site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing.

We currently employ Secured Socket Layer (SSL) security protocol. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.